Coffee Subscription FAQs

When do you send subscriptions?

We post subscription orders every Monday, Wednesday and Thursday. If that is a Public Holiday, then subscriptions are posted the next normal business day.

How do I manage my subscription?

When you login to your account using the "Account" link on the top right. There is a menu option called Subscriptions that will take you to your Subscriptions page where you can make changes.

What changes can I make to my subscription?

You will be able to change your address, payment method, bean quantity (250gm, 500gm or 1kg) and grind setting. You can also pause your subscription, skip an order or cancel. 

Is there a minimum number of orders I can place?

Yes - Subscriptions have a minimum of 3 deliveries, after that you can cancel your subscription at any time.

Can I pause my subscription?

Yes, you can pause your subscription for up to 6 months, after which your subscription will be cancelled.

I have forgotten my password and the Forgot Password link doesn't work

This sometimes happens with some email hosts. Get in touch with us via email to contact@thetownroaster.com.au with the name used for your Subscription and we will email you a link to reset your password.

What does postage cost for my subscription?

All of our coffee subscriptions are postage free.

Can I use a Post Office Box for my delivery address?

Yes.

How is my subscription sent?

We use Australia Post Express Post for coffee orders. Subscriptions are generally  delivered within 1 -4 days, depending on your state.

Can I track my subscription?

Once your order is posted you will receive an email with the Australia Post tracking code.

How does the Single Origin Subscription work, what coffee do I get?

The primary goal with the Single Origin Subscription is to send you something different every time. For monthly subscriptions, the coffee you receive will be the Featured Coffee for that month. For fortnightly subscriptions, you will get the Featured Coffee for the first delivery in a month, then the other will be a different origin/country, but it might be something you've had in the past.

 

Is your question not listed here? Email us at contact@thetownroaster.com.au and we will get back to you.