Coffee Subscription FAQs

When do you send subscriptions?

We post subscription orders every Monday and Friday. If Monday or Friday is a Public Holiday, then subscriptions are posted the next normal business day.

What changes can I make to my subscription?

Using your login that you created, you will be able to change your address, payment method, bean quantity (250gm, 500gm or 1kg) and grind setting. You can also pause your subscription, skip an order or cancel at any time.

I have forgotten my password and the Forgot Password link doesn't work

This sometimes happens with some email hosts. Get in touch with us via email to contact@thetownroaster.com.au with the name used for your Subscription and we will email you a link to reset your password.

What does postage cost for my subscription?

All of our coffee subscriptions are postage free.

Can I use a Post Office Box for my delivery address?

Yes.

How is my subscription sent?

We use Australia Post Express Post for coffee orders. Subscriptions are generally be delivered within a day or two, depending on your state.

Can I track my subscription?

Once your order is posted you will receive an email with the Australia Post tracking code.

 

Is your question not listed here? Email us at contact@thetownroaster.com.au and we will get back to you.